Disclosure Statement
Name: Andy Pender
FSP Number: FSP765051
Phone: 027 464 4032
Email: andy@pender.nz
Address: 40 Roosevelt Avenue, St Albans, Christchurch 8014
I am a financial adviser and provide advice on behalf of The Advice Limited (FSP1010896) Trading As Pender, who are licensed as a Financial Advice Provider by the Financial Markets Authority. Both Pender and I are registered on the financial service providers registry which can be viewed here.
I Work For You
As a Financial Adviser, it is my duty to abide by the Code of Conduct for Financial Service Providers.
I am paid by the providers for the services I provide, however, it is you that I work for. To ensure that I put your interests ahead of my own, I follow a 6-step advice process when providing personalised financial advice which is based on your individual goals and needs.
I provide all of my recommendations in writing so that you have the opportunity to ask any questions you might have before implementing any of my advice.
Pender, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
My Services
Personal Risk: (Life, Income, Disability & Health Insurances):
I provide personalised advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs. My recommendations are limited to the products offered by the following companies:
AIA, Asteron Life, Chubb Life, Fidelity Life, Partners Life, NIB, Unimed, Southern Cross
To ensure that advice remains accessible, Pender does not charge an upfront fee for providing personal risk insurance advice or for implementing advice if you decide to proceed. In place of an upfront fee, Pender is paid a commission for any new insurance taken up of between 80% and 240% of the first year's premium, depending on which insurance company you take out cover with.
From year two, Pender may then receive an annual commission of between 5% and 20% of the premium for the time Pender remains the servicing adviser on the policy. I will confirm the amount of commission Pender will receive when I provide my recommendation to you.
Home Lending:
While I don't provide Home Lending Service as part of my product offering, I am able to refer you to The Mortgage Girls who work with banks and lenders to recommend the lending products and solutions that best fits your circumstances and requirements.
If you uplift lending through The Mortgage Girls on the back of my referral, I will receive a referral commission that will range from 0% to 30%.
General Insurance: (Home, Contents & Car):
While I don't provide General Insurance as part of my product offering, I am able to refer you to Howden who works with you to determine what risks you wish to cover and provide quotes based on the levels of cover you wish to put in place
If you take out a policy with Howden on the back of my referral, I will not receive a referral commission.
KiwiSaver & related managed investment products:
While I don't provide KiwiSaver and investment advice as part of my product offering, I am able to refer you to The Retirement Guys, who provide retirement planning and investment advice to New Zealand based residents. They will discuss what level of financial risk you are comfortable with and recommend a fund type that best matches your willingness to accept risk, required rate of return and investment time horizon.
If you take out a policy with The Retirement Guys on the back of my referral, I will not receive a referral commission.
We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn't materially influenced by our own interests.
Exercise care, diligence, and skill in providing you with advice.
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).
How to raise a concern or complaint about my advice
I value the ability of my clients to provide feedback about the service they have received as well as the opportunity to put it right when they are unhappy with any aspect of my service.
If you would like to raise concerns about the service you have received, I have an internal complaint process that I will follow when I receive your formal complaint.
My internal process involves:
Requesting your complaint in writing
Acknowledging the receipt of your complaint within 2 working days of receiving it.
Investigating your concerns by speaking with all the involved parties and reviewing all the documentation I hold on file.
Providing a formal written response within 28 days of acknowledging your concerns.
If you would like to make a complaint, please email: andy@pender.nz
If you are unsatisfied with the outcome of my internal complaints process, you are able to escalate it to my dispute resolution scheme:
Financial Services Complaints Ltd
Address: Level 4, 101 Lambton Quay, Wellington 6011
Telephone number: 0800 347 257
Email address: complaints@fscl.org.nz
They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge.